Shipping Policy

At Koovip, we want your shopping experience to be smooth, transparent, and worry-free. Below are the details of our shipping policy:

1. Order Processing Time
All orders are processed within 1–3 business days. During high volume periods or promotions, processing may take an additional 1–2 days.

2. Shipping Time
Once your order is processed, it will be shipped and delivered within an estimated 10–15 business days, depending on your location.

3. Shipping Methods
We work with reliable logistics partners to ensure secure and timely delivery. Standard shipping is used unless otherwise specified during checkout.

4. Free Shipping
We proudly offer free shipping on all orders, with no minimum purchase required.

5. Shipping Confirmation & Tracking
Once your order ships, you will receive an email confirmation along with a tracking number so you can follow your package in real-time.

6. Address Accuracy
Please ensure all shipping details are correct at the time of purchase. We are not responsible for lost or delayed shipments due to incorrect addresses.

7. Delays & Customs
While we aim for timely delivery, occasional delays may occur due to customs inspections, holidays, or global logistics disruptions. We appreciate your patience and understanding.

8. Delivery Failure
If a package is returned to us due to failed delivery attempts or an incorrect address, we will contact you to arrange re-shipping. Additional shipping charges may apply.

9. Split Shipments
If you order multiple items, they may be shipped separately depending on stock availability and warehouse location. You will receive tracking for each shipment if applicable.

10. Questions or Concerns
If you have any questions about your shipment, feel free to reach out to us at [email protected]. Our team is available 24/7 and typically responds within 1–12 hours.

Thank you for choosing Koovip — we’re honored to be part of your journey, one step at a time.